Shipping Methods
VIVIAWIGS HAIR utilizes reliable carriers (such as USPS, Amazon Logistics, FedEx, UPS, DHL, Royal Mail, SPEEDX, etc.) for global shipping.
Tracking Information
You can track your package logistics information in real time.
Total Delivery Time
Total delivery time = Processing time + Shipping time.
Processing Time
After placing an order, it typically takes 2 business days to process your shipment. If there are issues with your shipping information, we will contact you within 36 hours.
Shipping Time and Costs
Shipping times and costs may vary due to unexpected factors such as severe weather, public holidays, or other unforeseen events.
Due to recent changes in destination customs policies (especially in the US), some orders may be delayed by 2 to 5 days. We sincerely apologize for any inconvenience caused and appreciate your patience.
About Taxes:
Tariffs in the recipient's country/region are the customer's responsibility. Costs arising from delivery delays, address modifications, order cancellations, or personal reason returns shall be borne by the buyer.
*All additional fees due to recent changes in US customs regulations will be fully covered by VIVIAWIGS. Please shop with confidence—we wish you a speedy receipt of your dream wig!
Additional Notes:
Local logistics deliver on business days (Monday to Friday).
Ensure your address is accessible and safe for delivery.
Please keep your phone on as carriers may contact you.
Your package may not require a signature.
| Scenario | Responsibility |
|---|---|
| Incorrect personal shipping information or undeliverable addresses | Buyer |
| Tariffs in the recipient's country/region | Customer |
| Buyer's delivery delay or address modification | Buyer |
| Cancellation or return due to personal reasons | Buyer |
Shipping Rates by Region
| Americas • Canada, United States | |||
|---|---|---|---|
| Rush Free Shipping | Orders $340.00+ | Free | |
| Rush Shipping | Orders $0.00–$339.99 | $15.00 | |
| Standard Shipping | Orders $0.00–$339.99 | $8.00 | |
| Asia & Oceania • Australia, New Zealand, Singapore | |||
| Rush Free Shipping | Orders $340.00+ | Free | |
| Rush Shipping | Orders $0.00–$339.99 | $10.00 | |
| Standard Shipping | Orders $0.00–$339.99 | $5.00 | |
| Europe • United Kingdom | |||
| Rush Free Shipping | Orders $340.00+ | Free | |
| Rush Shipping | Orders $0.00–$339.99 | $18.00 | |
| Standard Shipping | Orders $0.00–$239.99 | $10.00 | |
Shipping Insurance Refunds:
Refund before shipping: Refund to original payment account.
Other circumstances: Refund conditions vary.
If you have any other questions or concerns, please feel free to contact us. We value your satisfaction!